TERMS AND CONDITIONS
Letter Height Rules
Your address sign is measured from the top of the capital letter to the bottom of the capital letter. If you purchase 10 inch letters, the size may vary and may not truly be 10 inches depending on the font style and whether or not the address has different size capital letters. Your capital letter will be 10 inches or very close to 10 inches depending on the font style and complexity. The over all sign may extend into 12-13 inches. We use true type fonts and sometimes the numbers are smaller than the capital letters, as well, the lower case letters also vary in size and thickness. Your sign will be typed out “as is” and any customization like increasing the number size will be honored per request.
To make your custom address we need to add a stroke to the outside to bolden the sign. Our minimum stroke boldness is 3/8″ to hide the spacers and mounting studs.
We offer 100% money back guarantee until mock-up approval. Once you have approved your address it will be sent to production to be cut. Once your address is in production you will not be able to get a refund of your full purchase. Your address sign will be custom cut, produced and delivered or installed. If you elect not to install, ship or have the address installed you can be refunded the installation cost or shipping at our discretion.
Errors in proof mock-up
We do our best to transfer your initial input into the mock-up we email you. We copy and paste your form data and design based on your measurements. If you approve a mock-up that has an error and it gets cut in production, the sign is yours regardless of who made the error. You are the final proofreader it is wise to show your proof to several people before approval.
Visual proofs may differ slightly than final installation. Measurements are sometimes not 100% accurate or the picture used to size up the art was not perpendicular or square to the camera.
During installation we will be placing a small yard sign in your front yard to promote our business. This sign will inform any interested neighbours about our products and services by directing them to our website.
We will leave the sign after installation and the sign will become yours to keep.
We hope you leave it up for a few days to help us promote our service although you may remove or discard sign at your discretion. We will also take a picture of your new address and display it on our website or marketing.
Thin Brick or Stone Veneer
Some brick veneers are thin and sometimes small chips break off when drilling and small stress cracks form. Usually the pieces are small and hidden behind the address letters. If your brick surface is fake and only 1-1/2″ thick please let the installer know and he will take steps to avoid any stress cracks or unnecessary breakage or cracking.
Cracks and Damage
We drill the same way on a variety of different services occasionally when drilling cracks will happen. This could happen for a variety of reasons including the material quality and thickness and age. As well the surface behind the wall and whether or not there are air gaps or defects. Any cracks that form are nature of the material not the installer and we will not be responsible for fixing any cracks.
Photographs and Advertising
Occasionally we post installations to Facebook business page or our project gallery page. If you do not want your house image online just ask and we will not post and or we will remove any.